Payment Policy

This Payment Policy explains the payment methods accepted at Olivaro Courtyard (Olivarocourtyard.shop), how your payments are processed and the security we follow. By placing an order you agree to the terms below. This policy is published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 of India.

1. Accepted Payment Methods

To keep checkout simple, fast and secure for customers across India, we accept the following two methods only:

  • UPI (Unified Payments Interface) — pay instantly using or any UPI-enabled app.
  • Cash on Delivery (COD) — pay in cash to our delivery partner when your order is delivered.

We do not accept credit cards, debit cards or international payment methods at this time.

2. UPI Payments (Prepaid)

  • UPI is our recommended prepaid method — payment is confirmed instantly and your order is processed on priority.
  • At checkout, select UPI and complete the payment by scanning the QR code or approving the collect request in your UPI app.
  • All UPI transactions are processed through secure, RBI-compliant payment partners. We never see or store your UPI PIN or banking credentials.
  • If an amount is debited but your order is not confirmed, it is auto-reversed by your bank or UPI provider, typically within 5–7 working days.

3. Cash on Delivery (COD)

  • COD is available on eligible orders across serviceable pin codes in India.
  • Please keep the exact order amount ready at delivery — our courier partners may carry limited change.
  • For high-value orders our team may call to verify the order before dispatch, to prevent fraud and failed deliveries.
  • Any nominal COD handling fee, if applicable, is shown transparently at checkout before you confirm.

4. Pricing & Taxes

  • All prices on Olivarocourtyard.shop are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
  • The final payable amount, including any shipping fee, is displayed on the order summary before you confirm.
  • Shipping is free on orders above ₹4,999; a flat ₹99 shipping fee applies to orders below that.

5. Failed or Pending Payments

If a UPI payment fails or stays pending, please do not attempt multiple payments for the same order. Wait for any debited amount to be auto-reversed or contact us and we will confirm the status. If you were charged but the order is not visible, email us your transaction reference and we will resolve it promptly.

6. Refunds

Approved refunds for prepaid (UPI) orders are credited back to the source UPI ID or bank account and usually reflect within 5–7 working days. For COD orders, refunds are sent to your UPI ID or bank account after you share the details with our team. Full details are in our Refund and Returns Policy.

7. Contact Us

For any payment-related question, email [email protected] with your order number and a short description. Our team responds within 24–48 working hours.